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Month: December 2017

Why more Amazon safety ASIN suspensions?

December 25, 2017 Leave a Comment

Amazon safety ASIN suspensions are multiplying

By Lesley Hensell

Amazon safety ASIN suspensions are being received by more and more sellers. Typically, this means that an Amazon customer has complained because:

  • A food or topical was open when they received it
  • A product malfunctioned in a way that caused a hazard
  • A food or topical caused an adverse reaction

Why is Amazon quick on the draw? Oftentimes, sellers of private label and imported products have not done any of the testing you would expect from their national brand counterparts.

These violations tend to happen more quickly than those for inauthentic, used, missing parts and other product quality reasons.

For more details, I hope you’ll watch the video. Still concerned? Riverbend Consulting can help. Contact us. Please subscribe to our YouTube channel for other helpful videos.

 

Lesley is Partner at Riverbend Consulting, she offers practical know-how to improve retail performance. Lesley’s experience with Amazon compliance gets accounts back up fast.

Filed Under: General

Amazon is refusing to release funds for some suspended sellers!

December 18, 2017 1 Comment

Amazon is refusing to release funds, they are permanently holding funds for some suspended sellers

By Lesley Hensell

Amazon appears to have made a recent policy change, where it will permanently attached the funds of some suspended sellers. Yes, Amazon is refusing to release funds.

This has happened in the past in cases of counterfeit or fraud. But now, Amazon is going after sellers who it deems have engaged in a pattern of repeatedly breaking Amazon’s rules.

For example, a client was selling products that Amazon deems “prohibited” for sale on the platform, even though they are legal in all 50 states. Amazon didn’t like the way our client listed the products. Instead of simply suspending him, they also attached the nearly $20,000 in his account – and say they will never give it back.

We are working to get the funds released and will keep the community updated.

The moral of the story? Don’t engage in a pattern of breaking Amazon’s rules. They will figure it out. And now, they might just be a lot more aggressive about ensuring you never do it again.

Lesley is Partner at Riverbend Consulting, she offers practical know-how to improve retail performance. Lesley’s experience with Amazon compliance gets accounts back up fast. Check out more of Lesley’s videos, here.

Filed Under: Amazon Tagged With: Account Reinstatement, Account Suspension, Amazon, Amazon Account Reinstatement, Amazon Seller Account, Related accounts

Emergency: I can’t log in to my amazon account!

December 15, 2017 Leave a Comment

By Lesley Hensell

For Amazon sellers, it’s a nightmare scenario. They try to log in to their seller account, but just can’t. The error might say something like, “You don’t have permission to access this account,” or worse, “This email address is not associated with an Amazon seller account.”

What’s a seller to do?

First and most importantly, take these steps to protect yourself:

  1. Make sure two people in your company have the user name and password for your Amazon seller account. This creates redundancy in case someone is sick, on vacation, gets fired or leaves.
  2. Beyond those two people, don’t spread around your primary user name and password. Keep it safe.
  3. For other users, create sub-user accounts. Give each person appropriate permissions – and only the permissions that they need.

If you are locked out of your account, contact Seller Support. If they can’t help, ask them to escalate to engineering.

If you’re still stuck can’t log in to your Amazon account, contact us at Riverbend Consulting. More videos are available on our YouTube channel.


Lesley is Partner at Riverbend Consulting, she offers practical know-how to improve retail performance. Lesley’s experience with Amazon compliance gets accounts back up fast.

Filed Under: Amazon Tagged With: Account Suspension, Amazon, Amazon reinstatement, ASIN suspension, Invoices, Related accounts

Amazon Seller account problems? Honesty is the best policy.

December 14, 2017 Leave a Comment

Amazon Seller account problems

By Lesley Hensell

When Amazon Seller account problems arise, it’s tempting to tell Amazon what you think they want to hear. Unfortunately, this can mean fake invoices, doctored documents and false statements.

This short-term solution can destroy your account. If Amazon detects falsified invoices or documentation, they will suspend you – and it can be nearly impossible to come back from this kind of suspension.

On the flip side, telling the truth just might get what you want from Seller Performance. In a recent case, one of our clients had multiple major problems with his accounts. Brutal honesty resulted in a super-fast reinstatement.

Here are a few tips:

  1. Don’t rush. Yes, it’s faster and easier to doctor an invoice. Instead, take the time to get the real – and right – documentation.
  2. Be clear. Sometimes, the reason you’re in a pickle is a good and valid one. Explain it briefly, with any evidence you can provide to back your story.
  3. Don’t give in. It is so tempting to lie because you need your products to sell – right now. It’s better to see lower, slower revenue numbers than to take actions that might kill your account.

You can trust us. Need call us 877-289-1017 or check out our website Riverbend Consulting.

Lesley is Partner at Riverbend Consulting, she offers practical know-how to improve retail performance. Lesley’s experience with Amazon compliance gets accounts back up fast. Check out more of Lesley’s videos, subscribe to our YouTube channel by clicking here.

Filed Under: Amazon Tagged With: Account Suspension, Amazon, Amazon reinstatement, ASIN suspension, Invoices, Related accounts

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