Month: December 2017

By Lesley Hensell

For Amazon sellers, it’s a nightmare scenario. They try to log in to their seller account, but just can’t. The error might say something like, “You don’t have permission to access this account,” or worse, “This email address is not associated with an Amazon seller account.”

What’s a seller to do?

First and most importantly, take these steps to protect yourself:

1. Make sure two people in your company have the user name and password for your Amazon seller account. This creates redundancy in case someone is sick, on vacation, gets fired or leaves.
2. Beyond those two people, don’t spread around your primary user name and password. Keep it safe.
3. For other users, create sub-user accounts. Give each person appropriate permissions – and only the permissions that they need.

If you are locked out of your account, contact Seller Support. If they can’t help, ask them to escalate to engineering.

If you’re still stuck can’t log in to your Amazon account, contact us at Riverbend Consulting. More videos are available on our YouTube channel.

Lesley is Partner at Riverbend Consulting, she offers practical know-how to improve retail performance. Lesley’s experience with Amazon compliance gets accounts back up fast.

Amazon Seller account problems

By Lesley Hensell

When Amazon Seller account problems arise, it’s tempting to tell Amazon what you think they want to hear. Unfortunately, this can mean fake invoices, doctored documents and false statements.

This short-term solution can destroy your account. If Amazon detects falsified invoices or documentation, they will suspend you – and it can be nearly impossible to come back from this kind of suspension.

On the flip side, telling the truth just might get what you want from Seller Performance. In a recent case, one of our clients had multiple major problems with his accounts. Brutal honesty resulted in a super-fast reinstatement.

Here are a few tips:

1. Don’t rush. Yes, it’s faster and easier to doctor an invoice. Instead, take the time to get the real – and right – documentation.
2. Be clear. Sometimes, the reason you’re in a pickle is a good and valid one. Explain it briefly, with any evidence you can provide to back your story.
3. Don’t give in. It is so tempting to lie because you need your products to sell – right now. It’s better to see lower, slower revenue numbers than to take actions that might kill your account.

You can trust us. Need call us 877-289-1017 or check out our website Riverbend Consulting.

Lesley is Partner at Riverbend Consulting, she offers practical know-how to improve retail performance. Lesley’s experience with Amazon compliance gets accounts back up fast. Check out more of Lesley’s videos, subscribe to our YouTube channel by clicking here.