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Amazon Seller Account Management

Smarter Account Management

There's a point in every Amazon seller's journey where the hassles of running a seller account starts to distract them from growing their business.

 

Learn more:

Feedback Removal

Customer Service

Reimbursements

Reporting & Advice

Or keep scrolling to see all features

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Feedback Removal

Having bad feedback on your account has a terrible effect on your business.

Bad Amazon seller account feedback cripples your account in three ways:

  1. Lost sales to buyers who see your listing but are scared away by your negative feedback
  2. Drop in Amazon search rankings -- this will keep people from ever seeing your listing at all.
  3. Increased chance of suspension -- and more effort to appeal your suspension if it does happen. Amazon wants good sellers on their platform, you need to show them you're a good seller!

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Customer Service Messages

Save Time

The average Amazon business spends 20 hours per month on customer service. That time could be spent focusing on growing your business, or just taking some extra time off each month.

Reduce Risk

Customer service messages are the perfect opportunity to turn an unhappy customer into a happy one. What could have been a complaint that lead to a suspended account can become a satisfied customer.

Professional Support

We've been doing this so long, we know exactly what to say to a customer to keep them from escalating issues. We help improve conversion rate, reduce returns, and reduce bad feedback.

Professional Messages - Done For You

When will you have large red gym shorts back in stock?

Great, thank you.

Hey there! We've got a new shipment on the way right now. They should be available on February 27th.

Reimbursement Service

Are you aware that Amazon owes you money?

If you've been selling on Amazon for more than a month, then we are certain our reimbursements team can find money that you're owed.

We will create cases for you throughout the month to recover funds that Amazon owes you.

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Reporting & Advice

We'll keep you updated on how your account is performing and what we're doing with our detailed reporting.

Our goal is to keep you as in-touch with your business as you would be if you were handling the details yourself.

Get a free custom quote

Or give us a call at (877) 289-1017





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    Our Reviews

    “Lesley and her team were extremely proactive, professional, empathetic and understanding. They began to assess our seller account instantaneously. Lesley was not desperate to receive our instruction like many other consultants. She is well acquainted with all of the Amazon officialdom ”

    GG
     

    When you run a business and you're a one man show you will probably make mistakes that will cost you time and money. When my listing had been closed I tried to write my own appeals, after 3 fails and this message "Based on the information you provided, you may not sell these items on Amazon.com. We removed your listings for these items" I believe that nothing could be done, lucky I was to hear about Lesley and her team. She wrote me a nice and clean appeal, very professional and very fast. After I submitted the appeal they have reopened the product listing. Believe me, the fee they charge is nothing compared to the frustration, the time and money I have lost in the days my listing was closed. I highly recommended!

    Dom
     

    “Considering how complicated my situation was, Lesley was able to grasp every aspect of it and find a solution that worked perfectly. I really thought I didn’t have a chance, but it worked out great and we couldn’t be happier!”

    Steve Ranna
     

    At Amazon, the rules are always changing. Riverbend is our go-to resource to ensure our account is healthy and secure.

    David Botton
     

    Being suspended is scary. The calm, proactive help we received from Riverbend transformed a terrible experience into something positive.

    Jennifer Orr
     
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