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Account Health

The other side of IP complaints against Amazon sellers

October 28, 2019 Leave a Comment

Many brands are clueless about the damage they do with IP complaints and fake claims

By: Lesley Hensell

The number of account suspensions for alleged intellectual property (IP) violations on Amazon continues to skyrocket. There are several reasons this is so. But perhaps one of the most disturbing of these is a complete lack of … [Read more...]

Filed Under: 3P, Account Health, Amazon, General Tagged With: 3P, 3P seller, account suspended, amazon, amazon fba, amazon seller, Amazon vendor, appeal, brand, brand registry, copyright, counterfeit, deactivated, guru, intellectual property, IP, patent, QPD, shipment, suspension, trademark, warehouse

What does Amazon really think about third-party sellers?

October 2, 2019 Leave a Comment

bicep, 3p seller

High-volume sales and a large catalog don’t protect your Amazon account

As we head into peak season, it’s easy for large third-party Amazon sellers to be over-confident about their position with Amazon. Many assume that their high revenue, large order volume or wide selection of offers protects them from enforcement actions by Amazon … [Read more...]

Filed Under: 3P, Account Health, Amazon, General Tagged With: 3P, account suspended, amazon, amazon fba, amazon seller, Amazon vendor, appeal, deactivated, guru, QPD, shipment, suspension, warehouse

Who gets suspended from Amazon, anyway?

October 2, 2019 2 Comments

woman checking rear view mirror, who gets suspended

Don’t believe the Amazon boosters who say only “bad guys” are deactivated

By: Lesley Hensell

While cruising seller groups on Facebook, I saw a disturbing comment from a “guru.” It followed a news article about seller account suspensions from the Amazon platform. This highly respected businessman said that Amazon suspends … [Read more...]

Filed Under: 3P, Account Health, Amazon, General Tagged With: 3P, account suspended, amazon, amazon fba, amazon seller, Amazon vendor, appeal, deactivated, guru, QPD, shipment, suspension, warehouse

Vendors are getting ripped off by Amazon at the warehouse level

October 1, 2019 Leave a Comment

damaged box

How many millions does Amazon owe to its 1P vendors, and why won’t they pay out?

By: Lesley Hensell

For years, I’ve heard horror stories from Amazon third-party sellers about inventory lost, damaged or destroyed by Amazon fulfillment centers (FCs). But just when I thought these tales couldn’t get any worse, we started … [Read more...]

Filed Under: Account Health, Amazon, Fulfillment, General, Private Label, Seller Performance, Vendor Tagged With: 1P, amazon, amazon fba, amazon seller, Amazon vendor, damaged, Inventory, lost, QPD, shipment, suspension, warehouse

California legislation de-fanged, gives no relief to Amazon sellers

September 17, 2019 Leave a Comment

outline of california, representing new legislation

As predicted, the California legislation will not make Seller Performance any friendlier

By: Lesley Hensell

This summer, optimistic Amazon sellers believed there was change in the air. Amazon made changes to its Business Solutions Agreement (see our previous blog post), and the … [Read more...]

Filed Under: 3P, Account Health, Amazon, FBA, Fulfillment, General, Seller Performance Tagged With: 3P seller, amazon, amazon seller, AMZ, BSA, california, deactivation, fraud, laws, legislation, safe, seller account, Seller Performance, suspended, suspension

Amazon’s repackaging service now mandatory for FBA returns

September 9, 2019 1 Comment

stack of boxes, repackaging

Sellers cannot turn off repackaging, but should turn off new “refurbishment” setting ASAP

By: Lesley Hensell

Amazon has recently (and quietly) eliminated third-party sellers’ ability to turn off the horrific “repackaging” settings for FBA returns. This means, Amazon’s repackaging service … [Read more...]

Filed Under: 3P, Account Health, Amazon, FBA, Fulfillment, General Tagged With: 3P seller, account changes, amazon, amazon seller, AMZ, condition grading, customer complaints, deactivated, FBA, fulfillment centers, refurbish, refurbishment, repackage, repackaging, Returns, safe, seller account, seller central, suspended

Amazon Selling Coach cannot be trusted

August 27, 2019 2 Comments

Hand drawing a game strategy with white chalk on a blackboard to show Amazon Selling Coach

Just because the Amazon Selling Coach recommends items to sell, doesn’t mean they are safe to list

By: Lesley Hensell

Leon sells on Amazon in the Sports & Outdoors category. He hawks everything from outdoor lighting to basketballs to … [Read more...]

Filed Under: 3P, Account Health, Amazon, FBA, Fulfillment, General Tagged With: 3P seller, account changes, amazon, amazon seller, Amazon Selling Coach, AMZ, change, deactivated, intellectual property, Inventory, IP Complaints, product recommendations, safe, seller account, seller central, selling coach, suspended, suspension, ungated, update

Amazon FBA: Just say NO to commingling inventory

August 23, 2019 Leave a Comment

Sign that reads just say no to commingling

Commingling inventory is risky strategy may save some change, but it threatens your account and increases returns

By: Lesley Hensell

Amazon FBA sellers should not be commingling inventory. It’s rare that I make a … [Read more...]

Filed Under: Account Health, Amazon, FBA, Fulfillment, General Tagged With: account changes, amazon, amazon fba, amazon reinstatement, amazon seller, change, FBA, FNSKU, Inventory, seller central, suspension, UPC, update

Amazon sellers: Do this ONE simple thing before you update the credit card in your seller account

August 19, 2019 Leave a Comment

blue Foam finger on orange background shows updated credit card and banking details in Amazon account

Don’t update credit card and banking details in Amazon unless you contact AMZ first

By: Lesley Hensell

The change seemed so harmless and simple. Patti recently switched banks for her business account to get a better deal. But when she went to … [Read more...]

Filed Under: Account Health, Amazon, Gating, General Tagged With: account changes, amazon, amazon reinstatement, amazon seller, bank, change, credit card, suspension, update

Should new Amazon Sellers be flipping products from deal sites?

August 5, 2019 1 Comment

buy it or flip graphic headline

Flipping products such as cheap or free inventory is tempting, but carries significant risk

By Lesley Hensell

  It seemed like the ideal way to get started selling on Amazon – flipping deeply discounted or free products purchased right on Amazon itself! But this tempting method of sourcing … [Read more...]

Filed Under: Account Health, Amazon, General, Inventory Sourcing, Private Label, Quality control, Seller Performance, Vendor Tagged With: amazon, amazon account reinstatement, amazon account suspension, Inventory, Inventory Flips

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