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Seller Performance

Vendors are getting ripped off by Amazon at the warehouse level

October 1, 2019 Leave a Comment

damaged box

How many millions does Amazon owe to its 1P vendors, and why won’t they pay out?

By: Lesley Hensell

For years, I’ve heard horror stories from Amazon third-party sellers about inventory lost, damaged or destroyed by Amazon fulfillment centers (FCs). But just when I thought these tales couldn’t get any worse, we started … [Read more...]

Filed Under: Account Health, Amazon, Fulfillment, General, Private Label, Seller Performance, Vendor Tagged With: 1P, amazon, amazon fba, amazon seller, Amazon vendor, damaged, Inventory, lost, QPD, shipment, suspension, warehouse

Amazon FBA mistakenly flagging incoming boxes as “overweight”

September 19, 2019 Leave a Comment

anvil image

Amazon sellers should take precautions to protect themselves from the penalties of overweight boxes

By: Lesley Hensell

Amazon FBA must have its scales out of balance. Over the last few weeks, a growing number of Amazon sellers are receiving warnings for sending allegedly overweight boxes to the FBA fulfillment … [Read more...]

Filed Under: 3P, Amazon, General, Private Label, Seller Performance Tagged With: 3P seller, amazon, amazon fba, amazon seller, fulfillment center, inbound, Inventory, seller central, shipment, suspension

California legislation de-fanged, gives no relief to Amazon sellers

September 17, 2019 Leave a Comment

outline of california, representing new legislation

As predicted, the California legislation will not make Seller Performance any friendlier

By: Lesley Hensell

This summer, optimistic Amazon sellers believed there was change in the air. Amazon made changes to its Business Solutions Agreement (see our previous blog post), and the … [Read more...]

Filed Under: 3P, Account Health, Amazon, FBA, Fulfillment, General, Seller Performance Tagged With: 3P seller, amazon, amazon seller, AMZ, BSA, california, deactivation, fraud, laws, legislation, safe, seller account, Seller Performance, suspended, suspension

Riverbend welcomes Cathy Ceely

August 26, 2019 1 Comment

The ultimate Amazon Seller Performance expert and insider, Cathy Ceely worked at Amazon for two decades

By Lesley Hensell

Amazon sellers now have the ultimate insider, Cathy Ceely, to help with account suspensions and other pressing account problems. After almost 20 years with Amazon Seller Performance and Strategic Account … [Read more...]

Filed Under: 3P, Amazon, General, Seller Performance Tagged With: account changes, amazon, amazon fba, amazon reinstatement, amazon seller, change, FBA, FNSKU, Inventory, seller central, suspension, UPC, update

Should new Amazon Sellers be flipping products from deal sites?

August 5, 2019 1 Comment

buy it or flip graphic headline

Flipping products such as cheap or free inventory is tempting, but carries significant risk

By Lesley Hensell

  It seemed like the ideal way to get started selling on Amazon – flipping deeply discounted or free products purchased right on Amazon itself! But this tempting method of sourcing … [Read more...]

Filed Under: Account Health, Amazon, General, Inventory Sourcing, Private Label, Quality control, Seller Performance, Vendor Tagged With: amazon, amazon account reinstatement, amazon account suspension, Inventory, Inventory Flips

Forged Documents: Fast-Track to a Permanent Block of Your Amazon Seller Account

July 31, 2019 Leave a Comment

clipboard announcing amazon seller invoices

No matter who tells you to “spiff up” those invoices, just say NO to forged documents.

By Lesley Hensell

As happens all-too-often at Riverbend, recently I was assigned a ticket for a new client who was suspended for forged documents.

During our call to discuss his account, he assured me that he had done nothing … [Read more...]

Filed Under: Account Health, Amazon, Fulfillment, Gating, Seller Performance, Vendor Tagged With: amazon, amazon account reinstatement, amazon seller, Invoices

No, Virginia, there isn’t a 30-day grace period before Amazon suspension.

July 17, 2019 Leave a Comment

torn kraft paper exposing risk management

The updated Business Solutions Agreement may signal minor operational changes like a "grace period", but Risk Management still prevails.

By Lesley Hensell

This week, Amazon announced changes to the Amazon Services Business Solutions Agreement. This is essentially the “terms of service” under which … [Read more...]

Filed Under: Fulfillment, General, Private Label, Seller Performance, Vendor Tagged With: amazon, amazon account suspension, amazon seller, Amazon Seller Account

The False Promises of the Toothless “California Sellers Bill”

July 15, 2019 1 Comment

concerned man, amazon seller community

If you were looking for a legislative rebuke of Seller Performance…keep looking.

By Lesley Hensell

The Amazon Seller Community rejoiced this week when a California state senate committee approved a bill designed to give more power to third-party sellers. Also known as the "California Sellers Bill." Celebratory Facebook posts and … [Read more...]

Filed Under: 3P, Amazon, business solutions agreement, seller central, Seller Performance, Vendor Tagged With: 3P, amazon, BSA, california, ecommerce, marketplace, riverbend, sellers, Vendor Central

Amazon Infringement: Design Patents, Retractions, and more

April 18, 2019 Leave a Comment

Infringement claim Amazon, man yelling into phone

Sorry sellers, retractions aren’t enough

Amazon wants invoices to disprove design patent infringement, blocks accounts with retracted IP claims

Infringement claims on Amazon have grown increasingly frustrating over the past year. This has reached a deafening crescendo over the last few weeks, with our clients being victimized by … [Read more...]

Filed Under: Amazon, General, Seller Performance, Vendor Tagged With: amazon, claims, copyright infringement, infringement, IP

Your super old suspended Amazon account can be reinstated

November 21, 2017 Leave a Comment

Can your very old suspended Amazon account be reinstated? Yes!

By:  Lesley Hensell

How old is too old? When it comes to suspended Amazon seller accounts, quality is definitely more important than the number of years passed. Recently, we got a client’s account reinstated 6 years after his suspension. Surprisingly, it took just … [Read more...]

Filed Under: Account Health, Amazon, General, seller central, Seller Performance Tagged With: amazon, amazon account reinstatement, amazon account suspension, amazon reinstatement, amazon suspension, amazon third-party seller

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