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When disaster strikes, Amazon sellers need to be ready

April 21, 2020 Leave a Comment

Every business – big and small – needs a disaster plan

By: Lesley Hensell

 

Don’t think it cannot happen to you. For small and mid-sized businesses, disasters can take many forms:

  • Fires that destroy your home, warehouse or office
  • Tornadoes, hurricanes, earthquakes and severe storms that damage office and home locations or take out power and communications
  • Power or internet outages – from a day to a week – that disrupt your ability to fill orders and communicate with customers
  • Personal illness or family emergencies that make owners, managers or key employees unable to fulfill their work responsibilities

Amazon seller disaster plan

So what’s a small business to do? Have a disaster plan in place – and train your entire team on the details. Think through these action steps:

  1. Make sure more than one person has the ability to put your Amazon seller account on vacation mode. If a fire, flood or something else strikes and you cannot fulfill orders, it’s critical to go on vacation ASAP while you sort out the details.
  2. Have more than one team member trained to answer customer service messages. Again, in the event orders cannot be filled or are filled late, you must be able to communicate this to customers as soon as possible. By being open and honest, you will avoid negative feedback and unwanted cancellations.
  3. Train your team to understand that going on vacation mode to protect your account is more important than ensuring a flow of new orders. Don’t let the panic of temporary lost revenue tempt you into making business-ending mistakes.
  4. Have a backup location for your inventory. Do you know of a storage space, warehouse, or other solution in case your current location is damaged or off the grid? How would you move your inventory there in a disaster?
  5. Create a virtual “fulfillment relocation kit.” Know which technology and tools would be needed to quickly and easily replicate your fulfillment operations in another location – such as a laptop, label printer, shrink wrap solution, boxes, labels, etc.
  6. If your business operates on platforms other than Amazon, be ready to leverage social media to communicate to your customers. Have canned graphics ready to go, and let your loyal customers know what’s going on, how they can help, and when they can expect you to be back in business.

Planning ahead can save you a lot of headaches in the end – and ensure your business is creating cash flow faster.

We are here for you and your business! Let’s talk 877-289-1017 or visit our website.

Filed Under: 3P, Account Health, Amazon, FBA, Fulfillment, General, Seller Fulfilled, SFP Tagged With: 3P, 3P seller, Amazon, Amazon FBA, Amazon seller, Copyright, Coronavirus, Covid-19, Deactivation, Disaster, Emergency, Essential, FBA, Fire, Flood, Fulfillment center, Illness, Inbound, Inventory, Merchant fulfilled, MFN, New York, Order Cancellation, Shipment, Warehouse

Amazon Suspension Types

April 13, 2020 Leave a Comment

Suspension Types.

It’s one of the most common questions we are asked: what are the primary suspension types you are seeing? Join Jack Mlabasati and Lesley Hensell on today’s Amazon Seller Happy Hour. Find out why accounts are being deactivated, and how sellers can get their accounts back quickly.

Follow us on Facebook for extensive content about the constant changes we are seeing. We are hosting Amazon Seller Happy Hour several times a week.

Amazon sellers, we are here for you and your business! Let’s talk 877-289-1017 or visit our website.

Filed Under: 3P, Account Health, Amazon, FBA, Fulfillment, General, Seller Fulfilled, SFP Tagged With: 3P, 3P seller, Amazon, Amazon FBA, Amazon seller, China, Coronavirus, Covid-19, Essential, FBA, Fulfillment, Fulfillment center, Inbound, Inventory, Manufacturing, Order Cancellation, Warehouse

Second Accounts. Don’t do it.

April 13, 2020 Leave a Comment

Second Accounts.

Join me, Lesley Hensell, and my awesome guest Kelly Johnston today on Amazon Seller Happy Hour. We will toast the new decision to allow second accounts on Amazon without asking permission. BUT, the rules still apply! We will explain. That and a few pieces of Amazon lock-down news. Bring your favorite drink and come as you are.

Follow us on Facebook for extensive content about the constant changes we are seeing. We are hosting Amazon Seller Happy Hour several times a week.

Amazon sellers, we are here for you and your business! Let’s talk 877-289-1017 or visit our website.

Filed Under: 3P, Account Health, Amazon, FBA, Fulfillment, General, Seller Fulfilled, SFP Tagged With: 3P, 3P seller, Amazon, Amazon FBA, Amazon seller, China, Coronavirus, Covid-19, Essential, FBA, Fulfillment, Fulfillment center, Inbound, Inventory, Manufacturing, Order Cancellation, Warehouse

Made in China? The future of manufacturing and sourcing for Amazon sellers

April 12, 2020 Leave a Comment

Made in China.

Is China still the best source of cost-effective manufacturing? On today’s Amazon Seller Happy Hour, Joe Zalta and Lesley Hensell discuss the conundrum that now faces private label sellers, brands and wholesalers. Relationships with China are shaky, and fallout could be in our future. How can you take advantage? Grab your favorite beverage and let’s talk about it.

Follow us on Facebook for extensive content about the constant changes we are seeing. We are hosting Amazon Seller Happy Hour several times a week.

Amazon sellers, we are here for you and your business! Let’s talk 877-289-1017 or visit our website.

Filed Under: 3P, Account Health, Amazon, FBA, Fulfillment, General, Seller Fulfilled, SFP Tagged With: 3P, 3P seller, Amazon, Amazon FBA, Amazon seller, China, Coronavirus, Covid-19, Essential, FBA, Fulfillment, Fulfillment center, Inbound, Inventory, Manufacturing, Order Cancellation, Warehouse

Discover which FBA inventory you can ship to the warehouse

April 9, 2020 Leave a Comment

Amazon won’t let all ASINs be shipped to its warehouses – but you may be able to send in some

By: Lesley Hensell

The deadline for Amazon to accept FBA inventory from 3P sellers has come … and gone. Even though Amazon hasn’t completely opened up shipments for all goods, that doesn’t mean you cannot send at least some of your items!


Hidden in your account is a new screen that shows which items Amazon will accept into FBA warehouses. Follow these simple steps to see which inventory you are able to send in:

  1. Log on to Seller Central
  2. Under the “Inventory” menu, go to “Inventory Planning”
  3. Click on “Restock Inventory” at the top

There you will see a list of all the ASINs you are eligible to send to the FBA warehouse. Here is another option, if you’d like a report format:

  1. Log on to Seller Central
  2. Under the “Reports” menu, go to “Fulfillment”
  3. On the left-hand side of the screen under “Inventory,” choose “Restock Inventory”
  4. Run the report

Keep in mind, just because you can send in some inventory, doesn’t mean that is your best option. We are hearing reports that FBA inbound shipments are being received very slowly – and sometimes sitting for days before they are touched. What does Riverbend recommend?

  1. Restock your FBA inventory if you are in danger of a stock-out
  2. Don’t expect FBA inventory to be received quickly
  3. Keep units on hand for merchant fulfillment
  4. Create both FBA and MFN offers for your items, and fulfill yourself if Amazon is not shipping in a timely manner

The key right now is flexibility. Sellers who are prepared to fulfill via their own orders or leverage a fulfillment house are going to fare better in the long-term than those who are dependent solely on FBA. 

If you need help with a new shipping strategy or to find a fulfillment house that will assist, don’t hesitate to contact us. We can help!

Amazon MFN sellers, we are here for you and your business! Let’s talk 877-289-1017 or visit our website.

Filed Under: 3P, Account Health, Amazon, FBA, Fulfillment, General, Seller Fulfilled, SFP Tagged With: 3P, 3P seller, Amazon, Amazon FBA, Amazon seller, Coronavirus, Covid-19, Essential, FBA, Fulfillment, Fulfillment center, Inbound, Inventory, Order Cancellation, Warehouse

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