Restricted Products – Should You Appeal? In one word – Yes!
By: Cathy Ceely
Does this mean you should appeal all Restricted Products warnings and product eliminations?
No, of course not.
The majority of Restricted Products enforcements will correctly remove items that are not allowed to be sold at Amazon.
Although sometimes these enforcements can be wrong.
Therefore giving you the chance to have an appeal.
What Restricted Products enforcement may be successfully appealed?
Here are some examples:
- Commonly sold over-the-counter products are wrongfully suspended as a ‘prescription required.’
- Item supposed to contain restricted ingredients, but do not.
- Amazon says item is professional use only medical devices-but items are not
How do I appeal Restricted Products enforcement?
- Don’t delete your listing. Even though the notification from Amazon says that sellers should delete listings and recall FBA inventory. That should only be done if an appeal is unsuccessful.
- Take a hard look at the detail page and product itself before you appeal. Just because a similar product is still live at Amazon doesn’t mean your item should be returned.
- You know that your item is allowed to be sold at Amazon? Then you will need to create a case with Seller Support to provide the information and proper documents.
How do I prevent Restricted Products enforcement?
- Amazon expects sellers to know and follow its rules and policies for selling on the site.
- Check and double-check Amazon’s policies on Restricted Products in Seller Central before listing a new item.
- If you’re unsure if your item should be listed at Amazon –don’t list it.
Do you need help with a Restricted Product issue? Contact Riverbend Consulting by email or by phone (877)289-1017.
Cathy utilizes 20 years of Amazon experience to advocate for sellers. She has extraordinary knowledge regarding Amazon selling policies and seller enforcement. Cathy was a founding member of the Amazon Executive Seller Relations and Product Quality teams, and Operations Manager for Seller Performance in Seattle. She was a Senior Program Manager with the Marketplace Growth team (now Strategic Account Services). Cathy has raised, trained and shown champion Doberman pinschers for 40 years.